Our eCommerce solutions development, integration, and testing practices are significantly augmented by the profound experience with the Intelligent Customer Experience Solutions delivered by the world leading providers that include self-service, contact center, and peer support applications suites. Drawing on this experience, Global IT Outsourcing Group delivers eCommerce services that: |
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Offer personalized, self-service end-user experience |
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Support multiple channels of user access, including Web, e-mail, and VoIP |
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Capture feedback from end-users, customers, and support staff |
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Organize and rank customer preferences for relevancy |
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Integrate self-service and assisted service with equal facility |
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Scale effectively to match your business growth |
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Deliver proactive resolution of end-users problems |
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Incorporate pre-existing knowledge bases |
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Resolve integration issues tightly coupled with application extension |
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| The combined experience of our global outsourcing center includes delivering: |
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eCommerce portals |
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Categorized digital catalogs |
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Customer information systems |
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Centralized administrative tools |
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Decision-making support tools |
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Resource analysis and reservation systems |
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Unified search engines |
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Workflow management systems |
